About the Products
How do I determine the proper bracelet size?
Use a measuring tape or cut a strip of foil or string to measure your wrist. Cuff bracelets have an approximate .75 in or 1.9 cm gap between the two ends of the band. Please add the gap measurement to the length of the metal cuff bracelets to get an idea of their entire circumference. For example, a large bracelet = 7" + .75" gap = 7.75". Please also allow about a “finger’s width” of room between your wrist and the bracelet to minimize overbending. If a cuff bracelet is bent repeatedly, the metal may fatigue and eventually snap.
The approximate lengths/sizes of our bracelets are:
Small: 6” + .75” gap = 6.75” circumference - (15.24cm + 1.9cm = 17.14cm circumference)
Medium: 6.5” + .75” gap = 7.25” circumference - (16.51cm + 1.9cm = 18.41cm circumference)
Large: 7” + .75” gap = 7.75” circumference - (17.78cm + 1.9cm = 19.68cm circumference)
X-Large: 8” + .75” gap = 8.75” circumference - (20.32cm + 1.9cm = 22.22cm circumference)
Since paracord bracelets contain a thick cord and an adjustable shackle, they are sized based on the range of their inside circumference. Please also allow a finger’s width of room between your wrist and the bracelet. Your overall measurement should fall near the middle of a range, allowing you to adjust it longer or shorter.
Extra Small: 5.5” – 6.25” circumference* (middle pin position = 6” circumference) 13.97 – 15.875cm circumference (middle pin = 15.24cm circumference)
Small Paracord: 6.0” – 6.75” circumference* (middle pin position = 6.5” circumference) 15.24 – 17.145cm circumference (middle pin = 16.51cm circumference)
Medium Paracord: 6.5” – 7.25” circumference* (middle pin position = 7” circumference) 16.51 – 18.415cm circumference (middle pin = 17.78cm circumference)
Large Paracord: 7.0” – 7.75” circumference* (middle pin position = 7.5” circumference) 17.78 – 19.685cm circumference (middle pin = 19.05cm circumference)
Extra Large Paracord: 7.5” – 8.25” circumference* (middle pin position = 8” circumference) 19.05 – 20.955cm circumference (middle pin = 20.32cm circumference)
How will my jewelry be engraved?
We offer both recessed and laser engraving. Recessed engraving uses a diamond-tipped bit to cut into the metal, letting the metal's natural beauty shine through. This process takes longer than laser engraving, so it costs more. Laser engraving uses light to etch black letters on stainless steel and white letters on anodized aluminum.
The black letters on stainless steel are achieved by coating the metal first. Next, the characters are embedded into the metal using a high-intensity laser. The characters are embedded into the metal where the laser hits the coating. The white letters are achieved by directly aiming the laser at the anodized aluminum. Once the metal is marked, the letters will not rub through normal wear, but they can be scratched off if the metal is gouged.
Why is the metal different than my last or within the same order?
We source metal from different suppliers. Over the 20+ years we have been offering bracelets, the style of finishes and thicknesses provided by our suppliers have changed. Even metal from the same supplier may come from a different color dye lot or have been cut or finished differently.
The popularity of different types and sizes of bracelets also creates various metal colors, thicknesses, and finishes in stock at any given time. We try to keep the same bracelet metal in an order, but that is not always possible.
How thick is the metal of the bracelets?
Colored aluminum bracelets are typically 0.063" thick but can be as thin as .05". Stainless steel bracelets are typically .055" thick. Our bracelets are firm and not flimsy. If you want a lighter-weight stainless-steel bracelet, you may consider ordering a 1/2" width.
How Durable is the Metal?
Aluminum bracelets are made of anodized aluminum (the color is applied electronically). It is scratch- and tarnish-resistant. Stainless steel is a more rigid metal than aluminum.
Aluminum and stainless-steel bracelets can be gouged by harder materials and break if enough pressure is applied or bent repeatedly in the exact location. If you work with or around metal or stone, you should avoid wearing your bracelet to prevent the engraving from getting marred.
Can I get the bracelet wet?
You can get your bracelet wet with untreated water. Although stainless steel is impervious to chlorine's effects, aluminum may dull and show white mineral deposits. Neither metal will turn your wrist green. It is not recommended to wear paracord bracelets in the shower, as soap may get into the cord's fibers.
Is there any other type of metal in the bracelets?
The stainless-steel bracelets may contain 10% nickel. We cannot guarantee that the stainless steel, aluminum, or shackles used to create bracelets and tags do not contain nickel or other metals.
Why are some Memorial Bracelets a different width than the Vietnam War KIA/POW/MIA bracelets?
Memorial Bracelets are available in the 1/2" width but have traditionally been made with a wider 5/8" band. The wider bands differentiated them from the narrower 1/2" band VIVA used for the original Vietnam War Prisoner of War/Missing in Action (POW/MIA) bracelets they sold in the 1970s.
What does the color of the bracelet or dog tag symbolize?
No protocol stipulates a specific color for any particular event or status for a Memorial Bracelet or Dog Tag. The color selected is a personal choice based on the color of another cause. However, black is usually for someone who has passed away, and pink is often associated with someone fighting or lost due to breast cancer.
People order customized bracelets and dog tags in all the available colors; however, stainless steel and black are the two most popular choices for KIA bracelets.
However, the color of a Vietnam War POW/MIA bracelet or dog tag does have significance. The traditional MIA/POW bracelet color is red, and a KIA is black. We encourage people to follow this tradition.
Why is there a notch cut out of the dog tag?
The most popular explanation for the notch is to place the tag securely in the teeth of a fallen soldier's body. This may have been done, but that was not the original purpose of the notch. "The Model 70 Addressograph" was a pistol-type imprinting machine used by the Medical Department during World War II. Its function was to transfer the wounded soldier's identification information directly from his dog tags to his medical records. The dog tag's notch would align and securely hold the tag in the "Addressograph." First, the dog tag was inserted into the imprinting machine. After the medical document was aligned in the "Addressograph," the trigger on the imprinting machine was pulled, and the information on the dog tag was transferred to the medical document through the ribbon of carbon paper inside the "Addressograph."
What are the abbreviations engraved on the bracelets?
VOT = Victim Of Terrorism - Person killed by a foreign or domestic terrorist or in the name of a terrorist organization
KIA = Killed In Action - Military service member killed during an active military conflict
DOW = Died of Wounds - Military service member who died in a medical facility after being wounded during a military conflict
MIA = Missing In Action - An unaccounted-for military service member or their remains during or after a military conflict
POW = Prisoner of War - A military service member currently or last known to be held in captivity during or after a military conflict
RR = Returnee - A military service member released after formerly being designated as a POW or MIA
NCRI = Non-Combat Related Incident - Accidental death of a military service member while serving in the military
PCRI = Post-Combat Related Incident - Death of a military service member after serving due to a physical or mental injury that occurred during active duty
KIT = Killed In Training - Death of a military service member as a result of a training accident.
Where are the products made?
All engraving and production is proudly done in Michigan, United States of America (USA).
Do you guarantee your products? What is your return policy?
We guarantee that your bracelet or tag will be engraved exactly as ordered and in your chosen material and size. For this reason, please double-check spelling and dates before completing the transaction to ensure everything is correct.
When you receive your order confirmation email, if you see something in your order that is different from what you intended, please fill out a Contact Us form. We promise to make the change if we receive your form within 24 hours of placing your order. If you notice a change after 24 hours, please complete a Contact Us form right away, and we will try our best to change it before engraving.
We do not provide refunds for products not delivered when shipped by USPS Ground Advantage or delivered to the shipping address provided when ordering.
Ordering Questions
How do I order multiples of the exact engraving in different sizes or colors?
After you choose the engraving you would like on your first product and place it into your shopping cart, the website will keep you on the product specifications page and retain the information you just entered. You can modify this information to continue adding more products with slight modifications to your shopping cart.
How do I reorder the same products and engraving I ordered previously?
When you placed your first order and created a password to log into your account, click the "Sign In" link in the upper right portion of the website and enter your email address as your username and the password you created. If you have forgotten your password or placed your last order before May 2021, click the “Forgot Your Password?” link, enter your email address, and a link to reset your password will be emailed to you. If you ordered as a guest, you can click on the Order Status link and enter your Order ID, billing last name, and email or zip code to see your past orders.
When you log into your account and click the My Account link at the top of the page, it will show your list of previous orders. You can view a previous order and click the Reorder link on the next page to add it to your shopping cart. If you ordered before May 2021, you can copy the engraving used previously and paste it into the custom engraving fields or choose the same name to create a new order.
Can I order a custom-engraved product?
Suppose there is someone you would like to remember with a Memorial Bracelet. In that case, you may utilize the Customize by Product or Customize by Category areas or edit a name selected to create a bracelet or tag that is personally meaningful to you. You can also request that a custom-engraved message be added to a Special Recognition page by completing the Special Recognition Request Form.
How do I order a custom Icon?
Please click the "Add Your Custom Icon" box when ordering. After you place the order, you will get an email explaining the type of artwork needed and how to send it to us. To create your custom icon, we need a simple, high-resolution, black-and-white line drawing of the icon you would like engraved. Please keep your artwork simple since the icon will be approximately 1/2" X 1/2". Please also ensure the image does not contain shadows, is not pixelated, and is not protected by a copyright or a trademark. Additional time may be necessary for products engraved with a custom icon.
Can I have more than 35 characters engraved on a custom bracelet or dog tag?
We can engrave up to 35 characters on each of the four lines on bracelets and tags. If the message you want to engrave does not fit in the space provided, please fill out a Contact Us form, and we'll check your message and the product size you'd like to determine if it will fit.
How long are the chains on the dog tags?
Standard dog tags come with a 30" stainless steel ball chain.
Can I order a bracelet with the name of the Police Dog that was lost at the WTC?
Yes, you can order a bracelet with Sirius, the rescue dog lost at the World Trade Center on 9/11. To do so, navigate to the list of World Trade Center victims and click the PAPD K9 filter on the left side of the page.
Can I order a bracelet for a Military Working Dog (MWD)?
Yes, they can be selected by visiting either the Operations Enduring or Iraqi Freedom listing pages and clicking the MWD filter on the left side of the page.
Do you offer discounts for large quantity orders?
If you order ten or more products, the website automatically applies the discounts below. If you order more than 25 products and have a written offer for a lower price from a US-based company, please email us the offer. We will match the price based on the same engraving method and material type.
10-24 - 5%
25-49 - 10%
50-74 - 15%
75-99 - 20%
100+ Complete a Contact Us form for special pricing.
Do you offer a discount to the immediate family members of those listed on the website?
Yes, we do provide a discount for immediate family members of the people listed on the Memorial Bracelets website. Customized products do not qualify for the immediate family member discount. If you are the mother, father, sister, brother, son, daughter, or spouse of a person listed on this website and would like to receive the discount for bracelets or dog tags to be worn by you or up to 6 total members of the immediate family, please place your order then immediately complete a Contact Us form. Please include your order number (found in your Order Confirmation email) so we can credit your order for the difference between the price on the website and the discounted price for immediate family members.
Do you offer a Gift Card?
We no longer offer Gift Cards.
What type of payment methods do you accept?
We accept Master Charge, Visa, Discover, and American Express credit cards, and you can order through PayPal on our website. All credit card data is encrypted with an SSL certificate issued by VeriSign or PayPal when transferred.
Do you retain my credit card information?
For security reasons, we do not retain your credit card number. Our credit card processors, Authorize.net or PayPal, securely maintain your credit card information using sophisticated encryption. If we need access to change your order, they provide an anonymous token so we can process the change.
If you check the box to Save for Later Use on the Payment Method page during checkout, Authorize.net will securely store your credit card number, which will then self-populate when you place future transactions.
Why does it look like my credit card was charged even if the transaction was not fully completed?
When you attempt to place an order, your bank receives an authorization request for the charge from Authorize.net; your bank electronically confirms that the card number was attached to a valid account and verifies that, at that time, there were enough available funds to cover the requested amount. Your bank then reserves the funds and issues a payment authorization. However, when your bank electronically cannot confirm that the billing address (or some other information you entered) matches what is on file with the credit card, the transaction is stopped and declined. When this type of mismatch occurs, the reserved fund authorization stays active (and subtracted from your available balance) until your bank removes the authorization following the decline--this sometimes shows up on your online statement as a charge even though the money never left your account. Depending on your bank, it sometimes takes 2-3 days for the transaction to be reversed. However, a phone call to your bank can confirm that the charge was not processed. We are very sorry for the inconvenience. These security measures by the bank are beyond our control.
Why is my credit card charged as soon as I place an order?
Since you are requesting a custom piece of jewelry that is only created once your order is received, your credit card is charged when your order is placed to cover the cost of the materials and labor needed to make it.
Can I order by telephone?
I'm sorry, but to ensure the security of your transaction, we cannot take credit card orders over the phone.
Why can't I print out a blank order form?
Due to the number of variables associated with each order (including the cost of shipping, which is calculated by the number of products ordered and the distance shipped), we don't have a blank order form that can be completed by hand.
How do I place an order by mail?
We no longer offer ordering by mail.
Why won't my computer allow me to place an order?
If your computer is not allowing you to place an order, please upgrade your browser to the latest version, try incognito mode, or use a browser that does not block ads/cookies, and try again. The website is optimized for the following browsers:
• Internet Explorer 11 or later
• Microsoft Edge, the latest version
• Firefox latest, latest version
• Chrome's latest version
• Safari latest version for Mac OS
• Safari Mobile for iPad 2, iPad Mini, iPad with Retina Display (iOS 7 or later), for desktop storefront
• Safari Mobile for iPhone 4 or later; iOS 7 or later for mobile storefront
• Chrome for mobile, the latest version (Android 4 or later) for the mobile storefront
If you still need help, please clear your shopping cart and cache and revisit the website, starting with a fresh browser session.
Why won’t my password from the old website allow me to log in?
Because your password was encrypted before being stored on the website, we were unable to access it and could not transfer it to the new website. Since the email you used when placing your order was retained, when logging into the new website, click the “Forgot Your Password?” link to reset your account password. Please watch this YouTube video to see how to do this.
Change Requests
How can I inquire about, change, or cancel my order?
Fill out a Contact Us form indicating your question about or revision to your order. Make sure you include the Order Number found in your order confirmation email. If you need to make a revision or cancel your order, we guarantee that changes will be made within 24 hours of placing it. If 24 hours have passed, please submit the form as soon as possible, and we'll let you know if we can make the desired change or cancellation before engraving.
How can I change my shipping address?
If you need to change your order's shipping address, please complete a Contact Us form with the new shipping address. Since it is unique to each order, updating your Billing Information in your account does not automatically cause an update to your Shipping Address. If you do not contact us with a change to your shipping address before your order ships, we cannot guarantee the shipping service you chose will forward it to you or return it to us, and you may need to place another order at your own expense.
Site Content Requests
How do I request that a person's name be added or that information be modified?
If you would like to have a name on the website modified, please send us a Contact Us form and include links to the official website(s) or documentation you have regarding the changes you would like us to make. If you would like to add someone to the website after searching for their name, please complete a Special Recognition Form.
How do I request a Supportive Message be added to the website?
If you would like a Supportive Message added, please complete the Contact Us form, click the Request a Supportive Message button, enter your 30-character message into the field, and click the Submit button. If approved, you will receive an email informing you that your message will be available for engraving on any of the four lines on a bracelet or dog tag.
How can I have a name removed from the website?
If you are an immediate family member of a person listed on the Memorial Bracelets website, you may request that their name be removed by completing the Contact Us form.
How can I provide feedback on the site functionality or ordering process?
If you find a bug in the website's programming or see content that needs to be changed, please fill out a Contact Us form so we can address the issue.
Shipping Questions
Do you guarantee delivery?
Since we obtain a tracking number and receive insurance for all packages mailed Priority Mail through the US Postal Service (USPS) and shipped via the United Parcel Service (UPS), we guarantee the delivery of products to the address provided using those methods. We do not offer to re-engrave and re-ship products not delivered via Ground Advantage by the USPS (United States Postal Service) because the carrier does not insure them.
What shipping options do you offer within the United States?
We offer United Parcel Service (UPS) shipping options, including Ground and Two-Day Air. If you ship UPS, you must supply a physical street address (not a P.O. Box). Shipping Two Day Air does not shorten product processing and engraving time. We also offer shipping via Ground Advantage and Priority Mail by the United States Postal Service (USPS). If you have a bracelet sent to a P.O. Box, APO, or FPO address, you must use one of these methods. We guarantee delivery for shipping UPS and Priority Mail since these methods come with insurance, but not via Ground Advantage.
How much does shipping cost?
All shipping costs are calculated directly from the UPS or USPS websites based on weight, size, and delivery method. USPS and UPS shipping costs cover the mailing and tracking of your package, allowing you to track it during its journey from Michigan. You will receive an email with a tracking number when your product is shipped.
Smaller orders are shipped in a padded envelope, and orders of ten or more products are shipped in a box. Orders of more than ten products will be shipped via Priority Mail or UPS because those methods come with tracking and insurance. A small fee is added to the shipping cost to cover the cost of the envelope/box, other shipping materials, and handling expenses.
To calculate your shipping cost, please enter the product(s) you want to order into the shopping cart and click the Proceed to Checkout button. A choice of shipping options with charges will be displayed. Please remember that a faster shipping option does not speed up the processing and engraving time. Customer orders are engraved in the order received and typically ship in 3-5 business days. Orders with custom icons will take longer to approve.
How do I ship an order outside of the United States?
You can ship your order overseas using either of the following two methods:
1. (UPS) United Parcel Service Worldwide. Expedited is expensive, but it is traceable and insured, and delivery is guaranteed.
2. Priority Mail International is a little less expensive and does include tracking and $100 of insurance.
If you are interested in placing an order for shipment outside of the United States and want to know the cost, please complete your order with the international shipping address. The website will calculate the cost of shipping.
How do I ship to an APO/FPO Address?
To ship to US Military personnel overseas, enter the APO or FPO in the City Name field and the AE or AP as the State Abbreviation. You must also choose US Mail as the shipping method. Unfortunately, UPS does not ship to APO or FPO addresses.
When will my order be shipped?
Your order will usually ship within 4 - 6 business days from when your credit card or PayPal order is placed or your check clears the bank. This time allows your order to be processed, engraved, checked, and packaged. Shipping via a faster method does not shorten processing or engraving time. If you need ten or more products for a special event, please choose USP Second Day Air as your shipping method and complete a Contact Us Form with the required date. We will put a "Rush" on your order and make every attempt to ship it in time for your event.
To follow the progress of your purchase, click on either the Order Status or My Account link in the upper navigation of the website and enter your email and password. You will see the shipping status there. When your product ships, you will receive an email containing its tracking number so you can follow its progress through the UPS or USPS website. If you do not receive your package 10 days after receiving the email and have been tracking it, please send us a Contact Us form and visit your local post office immediately so the package can be traced.
How do I send a gift to someone or ship it to a different address?
Please enter your name and information in the Billing Information fields, the desired recipient and their address in the Shipping Information fields.
Why is arriving at my APO/FPO address taking so long?
When shipping to an APO/FPO address, the US Postal Service transfers package delivery to the Military Postal Service Agency (MPSA). Unfortunately, we cannot track packages once the MPSA receives them, and we have seen packages take anywhere from ten days to eight weeks to arrive to military personnel. Please be patient and complete a Contact Us form if you have not received it within two months of the ship date.
Does shipping by two-day air speed up the engraving of my order?
Please remember that choosing faster shipping options, such as two-day air, does not speed up the processing and engraving timeframe. Customer orders are engraved in the order in which they are received, and it can take about 5-7 business days to complete the process. Business Days do not include weekends and federal holidays. Orders processed after federal holidays may also take longer. If you need ten or more products for a special event, please choose USP Second Day Air as your shipping method and complete a Contact Us Form with the required date. We will put a "Rush" on your order and make every attempt to ship in time for your event.
Vietnam POW/MIA and KIA Bracelets
What is the number on the end of my Vietnam POW/MIA bracelet?
The number listed on the end of your Vietnam POW/MIA bracelet and dog tag is the wall number (address) of your person's name on the Vietnam Veterans Memorial in Washington D.C. (The Wall)
Bracelets for those Killed in Action in the Vietnam War initially listed the home state (abbreviation) of record on one end. Once "The Wall" was built, engraving the wall number on the other end became standard.
How long should I wear a POW/MIA bracelet or dog tag?
Traditionally, a POW/MIA bracelet or dog tag is worn until the person named on the bracelet or dog tag is accounted for or comes home. All Vietnam War POW/MIAs have been declared dead by the US Government, but all those declared dead have not been identified as deceased by having their remains returned to the United States.
Whether for 28 days or 28 years, the bracelet or dog tag is worn to keep the memory of the imprisoned or missing person alive. Please remember that if the remains of the POW/MIA have not been identified, the family still considers them a POW/MIA, and it would be disrespectful to send them your bracelet before the acceptance that their family member, or evidence of them, has returned to the United States.
What do I do with my POW/MIA Bracelet once the person returns, their remains are identified, or I no longer want to keep it?
If you would like to do something meaningful with your POW/MIA bracelet or dog tag or tell the family what it means to you, please do not contact the family of the person engraved on your bracelet directly, but instead do one of the following:
1. Place it at the Vietnam War Memorial in Washington, DC.
2. Write a reflection for that person on the Memorial Bracelets website. Many family members arrive at the page of their loved one when searching the Internet for information about them.
3. Send the bracelet to the Palm Springs Air Museum. They are creating a display that features the bracelets of all the Vietnam War MIAs and POWs.
Dr. Dave Thompson
Lt. Cdr. US Navy 1964-1970
10-103 Lakeview Dr.
Rancho Mirage, CA 92270
Phone: 760-328-0859
Email: [email protected]
4. Send it to the Defense POW/MIA Accounting Agency (DPMAA)
Write a letter to the family of the POW/MIA, including all your contact information in case the family chooses to contact you.
Place the letter and the bracelet/dog tag in an envelope, seal it, add the proper postage, write your return address, and address the envelope to the family of (Soldier's Name).
Write a letter to the respective serviceman's Defense POW/MIA Accounting Agency (DPMAA). In the letter, explain that the enclosed envelope contains a POW/MIA bracelet or dog tag and request that it be forwarded to the family. If they have a current address on file, the DPMAA will add the family's address to your envelope. There is no guarantee that this process will work. Many former POWs, MIAs, and their families are no longer in contact with their Accounting Agency.
Place the DPMAA request letter and the "To The Family Of" envelope inside another envelope, seal it, add the proper postage, write your return address, and mail it to the appropriate office below based on the serviceperson's military branch:
US Air Force
(For World War II aircraft losses, contact the US Army POC below)
HQ AFPC/DPFCM
550 C Street West
JBSA-Randolph, TX 78150-4716
Tel: 1 (800) 531-5501
US Army
Serves as POC for World War II US Army Air Force (USAAF) losses
Department of the Army
Attn: Past Conflicts AHRC-PDC-R
1600 Spearhead Div. Ave, Dept. 450
Fort Knox, KY 40122-5405
Tel: 1 (800) 892-2490
U.S. Marine Corps
Headquarters U. S. Marine Corps
Manpower and Reserve Affairs (MFPC)
Personal and Family Readiness Division
2008 Elliot Road
Quantico, VA 22134-5103
Tel: 1 (800) 847-1597
US Navy
Navy Personnel Command Casualty Assistance Division (PERS-13)
5720 Integrity Drive
Millington, TN 38055-0000
Tel: 1 (800) 443-9298
State Department (civilian losses)
US Department of State CA/OCS/ACS/EAP
SA-17, 10th Floor
Washington, D.C. 20522-1707
Phone: (202) 485-6106
Who is listed as a Vietnam POW and MIA, and why?
The list includes those declared Prisoners of War (POW), Missing In Action (MIA), and out of respect for families still looking for their loved ones, Killed in Action/Body Not Recovered (KIA/BNR). When remains are recovered and returned, the name of the POW or MIA is moved to the KIA section of the website.
Miscellaneous Questions
Why aren't other terrorism victims and heroes listed on the website?
While we recognize the terrible loss suffered by families around the world, the website primarily only lists those terrorist victims and the heroes fighting terrorism from the USA.
Suppose there is someone you would like to remember with a Memorial Bracelet. In that case, you may utilize the "Customize" feature of the website to create a bracelet or dog tag that is personally meaningful to you. If you want to create your own Memorial Bracelet and Dog Tag for others to wear in honor of a lost friend or family member, you can make a Special Request in the Find a Name section to add their name to the website.
If you know of a United States citizen who is a Hero or Victim of Terrorism, or a Vietnam War POW/MIA or KIA, and is not listed on the website, please complete the Contact Us form.
How do I obtain information about the person on my KIA bracelet?
For information on recent military personnel Killed In Action, please visit the Military Times’ Honor the Fallen page.
How much is donated to charity, and where is it donated?
Since Memorial Bracelets is NOT a non-profit 501(c)(3) charitable entity, $2.00 of every product sold is donated to charitable organizations that have very low expenses or use 100% of the proceeds to aid the families of fallen heroes and those lost tragically.
Please see the Donations Page on the website for information about the amount donated and the charities we support.
Will I receive SPAM if I register for your newsletter?
When you submit an order or register for our newsletter, we do not share your email address with any other firm. Periodically, you may receive an email newsletter from us, but each email contains an unsubscribe option, allowing you to be removed from future emails.
How can I contact you if my question isn't answered here?
Please complete the Contact Us form to reach us directly. This is the best way to get your question answered since we are not staffed to take phone calls. To get the most complete response, please provide your order number and the email address you used when placing the order, and give as much detail as possible when you complete this form.
Why don't you offer phone support?
We offer online support via email and through the Contact Us form. Since we are a small business, you will receive an online response from a real person. We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone for the following reasons:
- Having you contact us online enables us to view your account activity, order history, and other information we need to troubleshoot effectively.
- We can view images you send and send you screenshots and photos so you can visually see the best way to accomplish your goal.
- It's faster. We can find the answer and respond after business hours and on weekends.
- Online correspondence keeps a detailed record in one place. This ensures nothing gets lost in translation and that you always have access to the information provided.